Do you have an issue with your OnHand product?

OnHand Warranty Disclaimer

The OnHand Warranty

The OnHand Warranty applies to all OnHand products purchased from a valid retail location or online distributor one full year after purchase.

The warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the warranty period, OnHand will repair or replace, at no charge, products or parts of the product that prove defective.

Exercising The OnHand Warranty

To obtain warranty service, you must first contact us and provide proof of purchase in the form of a receipt, confirmation number, or snapshot of the purchase. The proof of purchase must be deemed valid by OnHand representative.

Under company policy, if you are unable to provide such proof of purchase, you will be provided with a a shipping label by OnHand to ship the product back to the company for repair or replacement.

The OnHand Warranty does not cover:

  • Claims lacking valid proof of purchase and inability to ship product back.
  • Claims outside of the Warranty Period.
  • Claims of product defect due to consumer maleficence or misuse.

Please email us at and include your name, the product and a short description of the problem you're having.

Once we've received your request we'll be back in touch shortly.