OnHand Releases Updated Open Exchange Policy -- Effective June 1st, 2016

50 Terminal Street
Building 2, Suite 716
Boston, MA 02129
DATE:  4/21/2016
To:  All OnHand Bookstore Partners


OnHand Releases Updated Open Exchange Policy -- Effective June 1st, 2016
Only 30 more days to exchange discontinued product lines for full value!


BOSTON --April 20, 2016 --(ONHAND) -- Beginning Wednesday June 1, 2016 OnHand will adopt an updated Open Exchange Policy for Charging Station customers.  The updated policy has been posted on OnHand's website at,  www.getonhand.com/pages/merchandising. The new revision will limit the products that OnHand accepts for return.  Previously, as a part of the Open Exchange Policy, OnHand accepted returns of overstock product against any previous OnHand purchase despite the original purchase date.  However, effective June 1st OnHand will no longer authorize returns on products that have been discontinued from production and are no longer available for resale.  Customers will have 30 days after a discontinuation announcement to return discontinued items for full value.

Now through May 31st, 2016 all OnHand Charging Station customers will be able to return any previously purchased OnHand item for full value.  OnHand issues credit for each returned item, either the current sales price of the SKU or the price the reseller originally purchased at, whichever is lower. 

Discontnuation Announcement

Effective immediately the following OnHand product lines have been officially discontinued.  These items will be accepted for return through May 31st, 2016.

  • 4GB, 8GB, & 16GB USB Wristbands
  • iPhone 5 Card Cases
  • 30pin to USB Apple Charging Cables
  • Orange and Grey Portable Sport Speakers

OnHand prides itself on its ability to help our campus stores mitigate their inventory risk and stay in front of fast moving tech trends.  Instead of getting stuck with old inventory, OnHand helps replace old inventory with new offerings.  Going forward OnHand will continue to support customers with the ability to swap out slow moving products with the updated Open Exchange Policy.


About OnHand

OnHand, LLC -  (www.getonhand.com) - In 2014 OnHand launched the Charging Station Merchandiser to help bookstores provide their students with a free charging service.  The company is guided by its desire to become the number one brand of technology accessories in the collegiate market. 


If you would like more information, please call OnHand at (877) 234-4493 or send an email to jeff@getonhand.com.

Jeff Brayer
Jeff Brayer